Kiwi Cabs: Your Go-To Choice for Reliable Taxi Services in Whangārei
When it comes to reliable transportation in Whangārei, Kiwi Cabs stands out as the trusted option for locals and visitors alike. With a commitment to prompt service and customer satisfaction, this company has earned a reputation that keeps riders choosing them time after time. Let’s explore what makes Kiwi Cabs the ultimate choice for your taxi needs.
| praises | complaints |
|---|---|
| Great driver named Penelope who was friendly and knowledgeable about the area. | Low rating of 2.2 indicates widespread dissatisfaction. |
| Clean and well-maintained cabs. | Long wait times for cabs, often exceeding estimated times. |
| Cheaper than some competitors for certain rides. | Poor communication and customer service, with many reports of unanswered calls. |
| Safe driving experience reported by some customers. | Drivers not showing up for scheduled pickups, leading to missed appointments. |
| Inconsistent availability of drivers, especially during peak times. | |
| Safety concerns regarding driver behavior, such as using a phone while driving. |
Contact Phone: Kiwi Cabs
The Mixed Bag of Experiences with Kiwi Cabs
Kiwi Cabs, a taxi service based in Whangārei, has recently garnered attention from both satisfied and dissatisfied customers, reflected in its rating of 2.2 stars. The company operates out of their location at 91a Cameron St and provides taxi services to locals and visitors alike. However, when it comes to passenger satisfaction, the reviews present a striking contrast.
Positive Experiences: Glimmers of Hope
While the average rating may seem low, some customers have taken the time to praise their experiences with Kiwi Cabs. A few highlights include:
Fantastic Drivers: One reviewer noted a delightful experience with a driver named Penelope, highlighting her friendly demeanor and local knowledge. Passengers appreciated her:
- Clean cab
- Engaging personality
- Expertise in showcasing local sights
"We would definitely recommend this company! 👍"
Cost-Effective Options: Some customers found Kiwi Cabs to be more affordable than competitors. This was particularly appreciated during peak times when other companies charged significantly higher fares.
The Underbelly: Serious Complaints
Despite the positive reviews, a significant number of customers have reported worrying issues with Kiwi Cabs. Here are some frequent complaints:
Poor Communication: Multiple users mentioned situations where their calls went unanswered or resulted in long wait times. One frustrated customer stated,
"I tried to call them on two numbers, and after waiting for 30 minutes, I hung up."
No Shows: A standout concern has been the failure of Kiwi Cabs to pick up customers as scheduled. Many have expressed frustration over last-minute cancellations or drivers not showing up at all, leading to cancelled appointments.
Safety Concerns: Some riders reported alarming behavior from drivers, such as:
- Distracted driving, including checking phones.
- Unsafe loading and unloading practices.
"Terrible company. The driver drove with one hand... checking his phone constantly."
Reminders to Consider: A Cautionary Tale
While some customers have enjoyed their rides with Kiwi Cabs, the recurring themes in negative reviews paint a cautionary picture. Here’s a breakdown of things to consider before booking your ride:
**Availability: Many riders have reported difficulties securing a taxi, especially during peak hours or busy weekends. Customers have found them:
- Short-staffed
- Unreliable during night shifts on weekends
Time Sensitivity: For customers with time-sensitive appointments like hospital visits, be prepared for potential chaos. Individuals have faced:
- Last-minute scrambles to find alternate transport.
- Missed appointments due to no-shows.
Conclusion: Room for Improvement
In sum, Kiwi Cabs is a company at a crossroads. While some passengers have had memorable experiences, the sheer volume of complaints is concerning. Potential riders should weigh the pros and cons based on recent reviews:
| Pros | Cons |
|---|---|
| Friendly drivers | Long wait times |
| Competitive pricing | Frequent no-shows |
| Local insights from drivers | Poor communication |
It remains to be seen whether Kiwi Cabs can address these pressing issues to restore customer trust and improve overall service quality. For now, those looking for a reliable taxi service in Whangārei would do well to explore all their options before making a decision.